Barclays’ mobile banking app and online services appear to have gone down this morning as UK customers reported problems accessing the UK bank’s mobile and online services.
DownDetector saw a spike in user reports that Barclays’ online banking was down as of 6:20 a.m. Wednesday morning, with 1,387 reports of issues reported to the outage monitoring site shortly after 7 a.m.
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But is Barclays online banking still down – and is the Barclays app most affected by the outage?
Here’s what we know so far.
Are Barclays Online Banking Down?
Barclays customers took to social media on Wednesday morning to complain to the bank about the inability to access Barclays’ online banking services and its mobile app.
Among the issues reported on Barclays Twitter accounts were users repeatedly logging out of the app or being told through in-app messages that they did not have an account with the app.
At 7:45 a.m., online banking appeared to be mostly resolved by the bank – with Barclays’ service status site claiming that “Everything is working as it should” on Barclays online services platforms and websites like barclaycard.co.uk.
Barclays apps still not working?
While some of the issues with Barclays ‘online banking services appear to have been resolved, issues from customers trying to access Barclays’ apps persist.
This comes after 68% of reports reported to DownDetector for Barclays service issues focused on mobile banking, with these reflected in large red ‘X’ symbols for the Barclays app and the Barclaycard app on the webpage bank service status.
“We’re sorry, we’re fixing an issue with our app at this time,” read the notices in addition to symbols that don’t work.
When will the Barclays app issues be resolved?
While Barclays UK has yet to issue a broad response to customers reporting issues with the platform’s mobile banking apps, its ‘Help’ account on Twitter has responded to individual tweets tagging its accounts.
Barclays Twitter account, Barclays France Help, told a number of users: “We are aware of some issues with the app and are working to get it back up and running, sorry for that!
“You can check our progress here: https://status.uk.barclays.
“Online banking works normally if you have to do anything with your account.
“Thank you for your patience.”
Barclay’s status page also now allows customers to choose whether to receive messages after issues with applications are resolved.
The Scotsman has reached out to Barclays UK for comment.