This morning, thousands of customers of these banks found themselves unable to access vital financial services, either online or through apps. Those who attempted to log into their accounts were greeted with an “N/A” displayed on their screen, where it should show their available funds. This issue appears to be affecting customers of Lloyds Bank, Halifax and Bank of Scotland, which are all part of Lloyds Banking Group, according to Downdetector.
The online banking error is believed to have started around 10.30am today when several people started sharing their experiences of trying to log in.
On Twitter, several Lloyds, Halifax and Bank of Scotland customers expressed their anger and frustration at having to deal with the online banking issue.
A Lloyds customer said: “Are there any problems accessing online banking?
“Every time I try to enter I’m greeted that we don’t have an account registration (website login page) or we can’t view some of your accounts (on the website) ‘application).”
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In response, Lloyds said: “I’m sorry to hear of the issues you’re having. Can you try logging out and back in and let us know if that helps?”
Another customer added: “Hi. I’ve logged into the app and I’m getting a “Something went wrong” message and my account balance isn’t showing. »
The bank replied, “I’m sorry you had trouble accessing your accounts. We know some customers have had issues with online banking and our app.
“This should now be resolved if you try to log in now.”
DO NOT MISS
Similar problems with accessing the bank’s online services have arisen in the past and were quickly resolved.
In November 2021, customers of Halifax, Bank of Scotland and Lloyds were unable to access their accounts through online banking.
There is evidence that this was a similar error to the one affecting customers today, as those affected in November received a similar “N/A” response upon login.
According to Lloyds, today’s online banking error issue should be resolved for customers and they should try to log in again.
Although this problem is apparently fixed, many customers have shared their disappointment that this error has occurred again.
A Lloyds customer named Paul Andrews said: “Annoying to find that the LloydsBank online platform is down and account balances are not available and showing as N/A.
“Called the helpline to confirm who suggested calling back later but the money is in the account, you just can’t see it. Not really helpful.
Another named Sean said, “I’m trying to send my mom some money for Mother’s Day, but your app isn’t showing my account! What’s going on with your app? »
Although online banking errors are a considerable inconvenience to customers, those affected are encouraged to contact Lloyds and its sister banks as soon as possible.
This can be done by messaging Lloyds Banking directly on Twitter, but no personal information should be shared.
Those with accounts with the Bank of Scotland or Halifax can contact the customer service Twitter accounts of their respective banks for assistance.
A Lloyds spokesperson said: “We are aware that some of our customers had problems accessing mobile and online banking for a short time this morning. We are sorry for this and our website and app are now back to normal.
“The issue lasted about 20 minutes and was resolved by 11am.”